Who we are

Our company is ENSTALL INSULATION LIMITED, incorporated in New Zealand.  Our website address is: https://enstall.co.nz.

Our Privacy Policy

Enstall Insulation Ltd (‘Enstall’, ‘we’, ‘us’, or ‘our’) is committed to protecting our customers’ personal information. We have developed this privacy policy to describe when we collect personal information, what we use it for and who we may disclose it to, and to ensure that we comply with our obligations to you under the Privacy Act 1993.

‘Personal information’ is information about an identifiable individual (a natural person) which is in a form which enables that person to be identified. Our privacy policy is provided for your information and doesn’t limit or exclude your rights under the Privacy Act 1993, which you can get more information about at www.privacy.org.nz. If you have any questions or concerns regarding this privacy policy, please contact us.

This page was last updated on: 1 September 2021. Please view our Privacy Policy & Terms and Conditions below.

Privacy Policy – overview

This privacy policy covers the following topics:

  1. What information does Enstall collect, and when?
  2. How does Enstall use your information?
  3. Sharing your information.
  4. Storage and protection of your personal information.
  5. Accessing your personal information.
  6. Internet use and cookies.

1. What personal information does Enstall collect, and when?

We collect information relating to you that you have provided to us (for example, on an application or registration forms, or through the way you use our products and services) or that we may have obtained from another source with your consent (such as a credit agency where you have authorised us to conduct a credit check).

We collect personal information about you when:

  • it is necessary to provide goods or services you have requested
  • you have expressly consented to us collecting that information, for example when you apply for an account with us, or enter a competition or promotion run by us
  • it is necessary to protect or enforce our legal rights or interests, or to defend any claims made against us by any person (including you), or
  • it is required by law.
  • We will collect your personal information directly from you in accordance with the Privacy Act 1993.

2. How does Enstall use your information?

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

  • processing your orders or applications
  • carrying out credit checking and scoring
  • providing you with products and/or services you have requested, or administering your account
  • billing you (unless you pay by another agreed method) and collecting any debt owed to us by you
  • dealing with your requests, enquiries or complaints and other customer care related activities
  • verifying your identity
  • assisting you in case you forget your password or login details where these are necessary to access any of our products or services
  • carrying out any activity in connection with a legal, governmental or regulatory requirement on us, or in connection with legal proceedings, crime, or fraud prevention, detection or prosecution
  • informing you about special offers or promotions that are relevant to your relationship with Enstall, or that you have opted in to receive
  • general administrative and business purposes; and
  • for any other purpose that is advised to you.

3. Sharing your information

We respect the privacy of your personal information and we will take all reasonable steps to keep it strictly confidential. However, there may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:

  • those who provide to us or our group of companies products or services that support the services that we provide, such as our dealers and suppliers
  • credit reference agencies (unless we have agreed otherwise), who may share your information with other organisations and who may keep a record of the searches we make against your name
  • anyone who assists us in monitoring the safety and security of our staff and our sites, and completing incident investigations
  • anyone who assists us in protecting the operation of the Enstall networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination, and other security vulnerabilities
  • anyone who hosts or maintains data centres, service platforms, and other infrastructure and systems where your information is processed on behalf of us and our group of companies
  • persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services
  • any person or organisation as authorised by the Privacy Act 1993.
  • third party organisations for the purpose of conducting market research or business analysis for us.
  • our third party business partners including marketing and advertising companies, data processing companies and data analysis companies to conduct sales, marketing and advertising research and analysis on our behalf so that we can: better understand your preferences; carry out business improvement analysis; present you with suitable offers that you might be interested in; and for any of the other purpose described in this Policy.

Otherwise, we will only disclose your personal information without your consent if doing so is:

  • necessary to protect or enforce our legal rights or interests, or to defend any claims made against us by any person (including you)
  • necessary to lessen a serious threat to a person’s health or safety, or
  • required by law.

4. Storage and protection of your personal information

We may record and store personal information which we collect from you and where we do so we will take all reasonable steps:

  • to keep your personal information secure and prevent unauthorised disclosure, and
  • to keep your personal information accurate and up to date.

However, we do not promise that your personal information cannot be accessed by an unauthorised person (for example, a hacker) or that unauthorised disclosures will not occur. We may store and process your personal information using services provided by a third party provider (including providers outside New Zealand) and so your personal information may be held outside New Zealand.

If we provide you with any passwords or other security devices it is important that you keep these secret and confidential and do not allow them to be used by any other person. You should notify us immediately if the security of these devices is breached to prevent the unauthorised disclosure of your personal information.

5. Accessing and correcting your personal information

At any time you may request us to provide you with a copy of any of your personal information we have stored and recorded by contacting us. We will provide you with the information as soon as possible but in any event within 14 days unless:

  • your request is frivolous or vexatious
  • release of the personal information would prejudice our legal rights, or
  • we have legal grounds to deny your request.
  • In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you.

If you are able to establish that any of your personal information which has been stored and recorded by us is not accurate, complete or up to date, then you should notify us and we will take all reasonable steps to correct the information so that it is accurate, complete and up to date.

6. Internet use and cookies

We make every effort to maintain the security of our Internet connections; but for reasons outside of our control, security risks may still arise. Any personal information transmitted to us online will therefore be at your own risk; however, we will use our best efforts to ensure that any such information remains secure.

A cookie is a piece of programming that enables us to customise services on our website to help with navigation, monitor usage and to help personalise your experience. For example, a cookie can be used to store registration information so that you do not need to re-enter that information on a subsequent visit to the site. We may send cookies to your computer while you are accessing the Enstall website. We do not use them to collect any personal information about you, although we may collect non-attributed (anonymous) information regarding your use of this site. Some Web browsers enable you to decline the receipt of cookies. If you utilise this function you will still be able to access this site albeit without some enhancement features.

We may use cookies and other interactive techniques such as Web beacons to provide you with access to tailored information and services from us, and to serve you better when you return to our websites. We also may collect non-personal information about how you interact with our website, and Web-related products and services, to understand what you enjoy and use on our website (and what you do not use or enjoy on our website).

Tracking and Advertising

We also use cookies in the delivery of our online advertising, where banner advertisements are placed on any Enstall or third party websites.

When you view one of our advertisements on any Enstall or third party website, we or one of our partners may use cookies (see an explanation of what these are above) and iframes to collect information which may include (but is not limited to) the following:

  • the server your computer is logged onto
  • your browser and device type
  • the date and time of your visit, and
  • the performance of our marketing efforts.

When you access any Enstall websites after viewing one of these advertisements, we or one of our partners will collect information on how you utilise Enstall websites, such as which webpages you view.

In addition, we also use Google Analytics to collect information on how you utilise any Enstall websites, by using cookies to collect information similar to that listed above.

Google Analytics uses this information to perform statistical analysis of aggregate user behaviour, but this analysis is not based on personal information. We use this analysis to measure advertising effectiveness and relative consumer interest in the various areas of the Enstall website and to present relevant advertising on our websites and other Enstall or third party websites where we advertise. Enstall may disclose the information collected by Google Analytics, in an aggregate (not personal) form only, to third parties including advertisers or potential advertisers.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.